5dimes Help Center

  1. 5dimes Help Center
  2. 5dimes Call Center
  3. 5dimes Help Center Phone Number
  4. 5dimes Help Center Login
  5. 5dimes Help Center Support

About 5Dimes Live Casino

  • 5Dimes has one of the customer support systems we’ve seen in a while. There’s an extensive Help Center FAQ on the website that can answer many questions. If you still need help, you can contact support 24 hours a day via telephone, email, or live chat. Live chat customer support for.
  • The 5Dimes Help Center contains an extensive FAQ section, customer support telephone numbers, email addresses and live chat option. 5Dimes have got your back 24/7.

5dimes is by far the best online sports-book available to players from the United States. What sets them apart from all other online sports books is they have lottery for most states with better odds. I am a small time bettor who just happened to have $2.50 bet on a 4 digit birthday.

5Dimes remains one of the longest-running US friendly online casinos, having launched back in 1996 and they have been offering live dealer action for quite a while now. Powered by industry-leading Visionary iGaming, all live dealer games are streamed live from a studio in Costa Rica.

The Vegas Live Dealer Casino is slowly becoming the flagship section of 5DimesThe feature provides online gamers with true Vegas-style gaming experience. All of that is combined with premium titles offering an extremely low house edge.

Bonuses and Promotions

Vegas Live Dealer has a couple of nice surprises in store for new and existing players. It all starts with the Diamond Jackpot. The progressive jackpot is available at the American Blackjack tables. It seeds at $5,000, while growing 1.5 cents for every single wager. The jackpot, requiring no side bet, is triggered when a player receives a hand of three Diamond suited sevens. You can read more about theThree 7’s Diamonds Promo right here on Live Casinos.

Meanwhile, Monthly Leaderboard is another great way to be rewarded for your action at the tables. It comes with top three players in the leaderboard receiving a share of $500 prize fund each month. The promotion also applies to the action at the American Blackjack tables.

Live Casino Games

The premium live dealer casino houses a total of five popular games. However, it also offers numerous variations as well as a very good selection of tables and bet levels. While all the standard titles are supported, Enhanced Payout American Roulette, Single Zero Roulette, Blackjack Early Payout and Super6 version of Baccarat stand out of the crowd.

Live Blackjack

With 5Dimes predominantly targeting the US market, it is hardly surprising that American Blackjack takes the centre stage, with action at these tables also seeing gamers have access to several excellent promotions.

The Vegas Live Dealer houses two more exciting variants as well, as Turbo Blackjack and Blackjack Early Payout offer even more wagering opportunities and serve as perfect options for less conservative online gamers.

Live Roulette

When it comes to Roulette, 5Dimes customers can choose between two highly attractive variants, with both of these offering very good value in addition to enabling a near-perfect gaming experience through the premium intuitive user interface.

The Single Zero Roulette, also known as European, is the standard variant available in many a live dealer casino, but it is the Enhanced Payout American Roulette that is likely to prove an instant hit, given the fact that it features improved payouts in order to compensate for the double zero wheel.

Live Baccarat

Just like many other live dealer casinos, 5Dimes houses the ever-popular Punto Banco variant, simply titled Baccarat, but the Super6 Baccarat serves as another proof that they really go the extra mile to cater for the unconventional gamers.

Super6 looks and plays almost exactly the same as the original game, but it offers a Super 6 side bet that will award a 12 to 1 payout in case the Banker wins with a hand of 6. Perfect Pairs and Dragon Bonus side bets are supported as well.

Extras

Apart from the standard Blackjack, Roulette and Baccarat, 5Dimes do not offer any additional games such as Casino Hold'em, but the likes of Blackjack Early Payout, Enhanced Payout American Roulette and Baccarat Super6 can be regarded as Extras seeing as these are not available at too many live dealer casinos.

Play this game at5Dimes Live Casino

High-Stakes Play & VIP Tables

High rollers and VIP gamers are more than welcome at Vegas Live Dealer, as witnessed by the high wagering limits on most titles. Each of the tables can be played at three different limits: low, standard and high, so just choose the one that best suits your playing style.

While American Blackjack has the maximum bet limit standing at $1,000, Blackjack Early Payout, as well as all Roulette and Baccarat games, support bets up to $5,000 per hand or spin. Increased table limits are available on request.

Languages & Customer Support

The action at the tables is streamed live from a Visionary iGaming studio in San Jose, Costa Rica, meaning most dealers come from the Central American country, although bear in mind the croupiers are not only very good at what they do but are also fluent in English.

English is the only language spoken on the casino floor as well as on the website itself. The 5Dimes Help Center contains an extensive FAQ section, customer support telephone numbers, email addresses and live chat option. 5Dimes have got your back 24/7.

Our Verdict

5Dimes Live Dealer Casino is without a doubt a perfect destination for US gamers. However, chances are players from other parts of the world will enjoy what they have to offer as well. 5Dimes offer Visionary iGaming's premium titles such as Blackjack Early Payout and Enhanced Payout American Roulette. The online gambling venue also features very good promotions and high table limits. That said, Vegas Live Dealer has everything you could want from a live casino, including excellent payouts on all games.

Ready to Play?Sign Up & ReceiveYour Bonus Today!

5dimes help center

5dimes Help Center

18+ T&C Apply
$1,500Bonus

Asia Gaming, EntwineTech, Evolution Gaming, Ezugi, Gameplay Interactive, Gold Deluxe, Ho Gaming, MG Live, SA Gaming, Vivo Gaming

$250Bonus

Allbet Gaming, Asia Gaming, Evolution Gaming, Ezugi, Gameplay Interactive, Gold Deluxe, MG Live, Opus Gaming, Playtech, SA Gaming, SunBet, Super Spade Games, eBET

UnlimitedBonus

3

€100Bonus

7

€100Bonus

5dimes Call Center

Asia Gaming, Authentic Gaming, Evolution Gaming, Ezugi, Ho Gaming, LuckyStreak, Media Live Casino, NetEnt, Opus Gaming, Pragmatic Play, SA Gaming, Super Spade Games, Vivo Gaming, Xpro Gaming

€1500Bonus

5dimes Help Center Phone Number

Asia Gaming, Authentic Gaming, Betconstruct, Evolution Gaming, Ezugi, Gameplay Interactive, Ho Gaming, LuckyStreak, Media Live Casino, Opus Gaming, Pragmatic Play, SA Gaming, Super Spade Games, Vivo Gaming, Xpro Gaming

5Dimes, a popular Costa Rica-based sportsbook, has reached a $46.8 million settlement with the U.S. government following a federal money-laundering investigation, according to a settlement agreement obtained by ESPN on Wednesday.

5Dimes agreed to pay $15 million in cash, forfeit more than $30 million in assets and stop accepting wagers from U.S. customers while operating out of Costa Rica, according to the settlement agreement reached with the U.S. Attorney's Office for the Easten District of Pennsylvania.

The settlement also absolves Laura Varela, the widow of 5Dimes owner William Sean Creighton, of any criminal conduct alleged against the sportsbook. Varela assumed responsibility for 5Dimes' assets after her husband was kidnapped in September 2018 and found dead a year later, but she did not have 'day-to-day authority' over its operations, according to the settlement.

'The investigation was a complete success from our perspective,' Michael Lowe, assistant U.S. Attorney for the Eastern District of Pennsylvania, told ESPN. 'There was gambling going on, but we discovered it, we put a stop to it.'

The non-prosecution agreement allows 5Dimes and Varela to pursue opportunities in the expanding American sports betting market. Varela, who fully cooperated with the investigation, made 'significant changes' to 5Dimes's operations that make it 'suitable for participating in lawful gaming operations across the world,' according to the settlement agreement.

'We achieved the objective, which is, she is compliant with U.S. federal law right now,' Maria M. Carrillo, assistant U.S. Attorney for the Eastern District of Pennsylvania, told ESPN. 'What that means for her is she is not operating in violation of U.S. law, and she is not actively taking bets from U.S. bettors.

'Whether she's positioned well for regulators, that's up for the regulators to decide,' Carrillo said. '[5Dimes] certainly is no longer in violation of federal law.'

In an interview with ESPN, Varela said she is ' very, very happy and very excited about what the new chapter of 5Dimes can be.'

Creighton, a native of West Virginia, launched 5Dimes around 2000. At a time when sports betting in the U.S was restricted to primarily Nevada, 5Dimes grew it into one of the most popular online sportsbooks that served American bettors and eventually attracted attention from federal investigators.

In 2016, the Eastern District of Pennsylvania, in conjunction with the Department of Homeland Security, revealed it was investigating 5Dimes for money laundering, according to a seizure warrant filed in U.S. District Court that year. In the warrant, an agent detailed how he believed 5Dimes instructed bettors based in the U.S. to use gift cards as a way to place and later cash out bets. Creighton was never formally charged; however, the investigation remained open for years.

5dimes Help Center Login

5Dimes used third-party payment processors to accept illegal payments from U.S. customers, the U.S. Attorney's Office said in the settlement agreement. The third parties processed credit card transactions for 5Dimes that concealed the nature of the charges, and received funds from U.S. customers' credit cards that were then transferred to bank accounts of shell companies operated by Creighton, according to the settlement.

Varela, through her attorneys, contacted the Eastern District of Pennsylvania in the spring of 2019 and offered her cooperation to settle the case. According to the settlement, she helped retrieve assets, but the parties agreed that her cooperation 'did not include information about the identities of individual U.S.-based customes.' Gold coins, cryptocurrency, funds from the sale of season tickets to the Pittsburgh Pirates and West Virginia University basketball and football, and a 1948 George Mikan rookie basketball card that Creighton purchased for about $400,000 are among the forfeited assets.

5dimes Help Center Support

The Department of Homeland Security gifted the Mikan card to the Smithsonian Institution in Washington, D.C, according to the settlement agreement.

On Sept. 7, 5Dimes posted a notice on its website that it would stop accepting online bets from U.S.-based customers and instructed them to withdraw funds by Sept. 25. Any funds not requested by bettors before the deadline will be turned over to Epiq, a third-party claims administrator who will help the distribution process. Any funds not claimed by Sept. 30, 2021, will be forfeited to the U.S government, according to terms in the settlement.

Varela's attorneys, Stephen A. Miller and Barry Boss of firm Cozen O'Connor, said 5Dimes has established a new corporate entity, 5D Americas LLC, in the State of Delaware, as the sportsbook eyes the U.S. betting market. Legal sportsbooks are operating in 18 states and the District of Columbia.

As part of the settlement, the U.S. Attorney's Office for the Eastern District of Pennsylvania said, at Varela's request, it will answer questions from interested parties, including state regulatory authorities, regarding 5Dimes and Varela.

Creighton was abducted by four men in a rented grey pickup truck around 10 p.m., on Sept. 24, 2018, after leaving the 5Dimes office in San Pedro, the Costa Rica judicial investigation department (OIJ) said last year. The kidnappers demanded a $5 million ransom and received $1 million from Creighton's family, but Creighton was not returned, OIJ said.

A year after Creighton's disappearance, the OIJ reported finding his body in a cemetery in the small fishing town of Queops, Costa Rica, approximately a three-hour drive from where investigators believe he was abducted.

In January 2019, authorities conducted raids in Costa Rica and Spain, leading to the arrest of 12 people believed to be involved in Creighton's disappearance, according to an OIJ statement at the time. Three suspects were extradited from Spain to Costa Rica in April 2019 and, as of September 2019, were being investigated for the crime of extortive kidnapping, according to the Costa Rica Office of Public Ministry.

The Assistant Prosecutor's Office against Drug Trafficking and Related Crimes for Costa Rica told ESPN in an Sept. 17 email that the case against Creighton's alleged kidnappers is in the 'final investigation phase.'

According to the settlement, Creighton was the founder and had exclusive control of 5Dimes until his disappearance and death. Varela told ESPN she had never been involved with the operation of 5Dimes and that the management team in place continued to run the sportsbook following Creighton's disappearance.

'Months kept going by, and he was not coming back, and the reality also starts hitting, that's really when I realized the best thing for me and my family to do was to look for legal counsel,' Varela told ESPN in an interview conducted on Zoom.

Creighton grew up in Bridgeport, West Virginia. After graduating from West Virginia University in 1998 with a degree in business administration, he moved to Costa Rica with a small group of friends to launch 5Dimes. He was 43 at the time of his disappearance.

Varela says the loss of her husband, the father of her two young children, is a tragedy she doesn't believe she'll ever get over. 'You just learn how to live with it,' she said.