5dimes Chat
When we speak about the 5Dimes app, then we mean the web app, which processes the full content of the desktop site for the mobile. This app works completely without download, so you don’t need to look around in the Play Store, iTunes, another independent app store afterwards, and you also don’t require an. 5Dimes is an offshore site trying to find ways to move money on and off the site for their customers. We’re not saying what they did was right. All we’re saying.
5Dimes has a great reputation with players, and they have one of the best customer support teams going. Any issues, get in touch on the live chat facility, and they will help you out. Phone support and email is also an option to reach customer support too. It is not just the sportsbook that you can get on the app.
Posted by admin on 22 July 2014 in Betting Sites Newswww.5dimes.eu is the most popular online sportsbooks servicing the US market. Prior to December 2012 they had long held an A rating on our sportsbook ratings guide. Our then most honest competitor Bookmakers Review had given them the second highest rating possible (4.5 of 5). Multiple years in a row they were voted best sportsbook in the annual SBRForum.com poster’s poll. The point: this is a sportsbook that for nearly 2 decades most players value and trust.
On 28 December 2012 we posted an article on this same URL you are visiting now involving a 5Dimes player dispute. For archive purposes this page still contains details of this dispute that caused 5Dimes to spend 18 months (December 2012 until 22 July 2014) rated B on our rating guide. We are the only sportsbook review portal that published details of this dispute and for 18 months had their rating lower over it. The one other site that ruled on it, who is granted is likely highly biased towards them, was SBR who sided with 5dimes. SBS has now decided we will no longer link to this article outside the news section and after 18 months having it lowered we have restored 5Dimes to a rating of A. We are however not hiding this decision at all. We have bumped it in our news section to first article, giving players plenty of time to see this message and it will always be archived in that section.
The reasons behind our decision are many, but over all the years they have operated as a large sportsbook that does huge volume, this is the sole dispute we felt was noteworthy. This site offers many more markets than their competitors and most often at far better odds. For outright markets, F1 races, golf bets, tennis bets, match ups, props, moneylines on big favorites or large underdogs on major sports and so many other markets it is not possible shopping all sites to find better than what 5Dimes offers for markets and odds. They also cover markets that no other US friendly sportsbook does. In short this website is all about delivering players the absolute best value and product.
5Dimes does not take advantage of recreational gamblers offering them poor odds the same way most their competitors do. They are also good for poker, and have a casino that pays higher than any other casino in the world. For example at American Roulette, odds/even, red/black, high/low pays 1.09 to 1 instead even money. Pai Gow poker pays 1.02 to 1 instead of 0.95 to 1 and the list goes on and on. 5Dimes gives players by far the best odds on every product, and all players who don’t benefit from mistakes, or cheat them, get paid timely anytime they request a withdrawal. It is a considerable disservice to have players visiting other books where they will lose money faster or win far less with because those books are rated higher, while 5Dimes has a near perfect track record. This is why despite the potentially serious dispute their rating has been restored.
5Dimes Confiscates $32,563.09 and Threatens Further Collection (Archived)
The original dispute involved a complaint where a player had $32,563.09 confiscated and was threatened with additional collection. The original forum threads he brought the dispute to and their discussions can be found in threads Dan711 vs 5Dimes (2+2) and Dan bouton vs. 5Dimes (SBR). This report uses information found in both these threads to archive that dispute.
5Dimes vs. Dan777 (Dan bouton) Details
A played named Dan claims to have opened an account at 5Dimes around October 3, 2012. He made three deposits over a short period of time totaling $885. On October 9, 2012 he staked $0.57 on a progressive pleaser that had an incorrect pay table. Winning 5 out of 6 paid 7000-to-1 instead of the 70-to-1 it was intended to pay. This was one of dozens of pleaser bets he placed where option 5 out of 6 had an incorrect payout. It was however the only of these bets which he won.
Dan claims to be new to online sports betting. Suspecting this pay table was likely an error he began reading forums about how sites handle bad lines. Feeling his bet would likely be void if it was a mistake, he called 5Dimes to inquire about the pay table. It is important to note he did this while the bet was still pending and specifically stated he thought their pay table was wrong. He was told by a 5Dimes rep the pay table was correct. Still skeptical he asked to speak to a manager. A second person, this one Dan believed was a manager, also claimed the pay table was correct. This bet won and Dan was paid $3990 in winnings instead of $39.90 he should have been paid.
Dan continued to wager at 5Dimes running well and cashed out $10,840 while still holding an account balance. He claims ALL of his future wagers were on legit lines. He received no other winnings from incorrect odds. Dan had an amazing run winning over $25,000 legitimately during Week 11 of the 2012 NFL season. This was several hundred legit bets and more than a month after he was overpaid on his winning pleaser bet. At this point his account balance was $32,563.09. The excitement of his biggest winning week was ended when he found his 5Dimes account locked right after this win.
Dan then spoke to 5Dimes General Manager Tony Williams for the first time. The chat was not friendly as you can see from the log below.
In the log above you can see 5Dimes General Manager Tony Williams takes the position that he is not only confiscating the $32,563.09 but he is voiding all of Dan’s action period. He demands Dan returns the difference of $885 in deposits and $10,840 in payouts. He threatens collection.
Tony later alludes there will be no arbitration offered and that rulings (such as SBR) do not matter to him. He continues to make threats of collection.
Even after 5Dimes own rules were pointed out, Tony still makes threat of collection telling a player he should be packing his bags (which can easily be interpreted as the threat of physical harm).
5Dimes Rules Cover How To Handle This Dispute
Remember: Dan attempted to report this error and was told it was correct. He asked for a manager and was told again that it was correct. He then wagered for more than a month making hundreds of wagers. It was only after a legitimate lucky weekend that this was detected and his account was closed. 5Dimes rules do however seem to cover in detail how this dispute should be handled. Below are screen shots from their rules page.
Relevant 5Dimes Rule #1
Relevant 5Dimes Rule #2
Relevant 5Dimes Rule #3
IF the facts are exactly as stated: the rules seem to imply correct way to handle this is to deduct the $3950 over-payment from the $32,563. This means Dan is owed $28,613. If 5Dimes General Manager Tony Williams disagrees then wouldn’t it make sense the player is owed a mutually agreed upon fair arbitration over the disputed balance? In this case though 5Dimes is located in Costa Rica where regulation is non-existence and recourse next to nil so thus Tony Williams holds all the cards.
SBR Provides Player No Assistance
For many years self-proclaimed industry watchdog SportsBookReview.com (SBR) is where players go when they have a dispute with an online sportsbook. For the past 5-years their dispute analysis known as Justin7 has been their most respected authority on player vs. sportsbook disputes. His real name is Elihu D. Feustel. He authored the book Conquering Risk: Attacking Vegas and Wall Street. He is a former Pinnacle Sports employee, a licensed US attorney and has likely handled well over 1,000 sportsbook disputes.
In the SBR thread Dan started to report this 5Dimes complaint, Justin7 chimed in (post #51) and posted:
6 days after Justin7 made the post above Dan commented on it (post #256) in the 2+2 thread.
Of course if you read both threads you will see SBR was not interested in this dispute. About a month after this Justin7 offered SBR his resignation. I asked him several questions in a Roughing The Punter thread (update: that forum is now offline). One of them related to 5Dimes to which he answered:
So it is the opinion of the man who has handled more complaints than anyone else: it was not handled correctly, but he was unable to comment on that due to SBR instructions.
SBS thoughts: There are many players that side 5Dimes in this dispute. To quote one of them Thremp had posted the following his blog.
Occasionally I read something written by someone who is retarded. Not in the sense of being born that way, but a self-imposed retardation born of ignorance and arrogance. Here is a good example. It isn’t difficult to understand how a bet of +7000 could be mistakenly interpreted as 7000-1 and punched into the odds sheet. Holding a book responsible for every single typo (or the player) would be ridiculous.
5Dimes actually clearly makes this argument: “5Dimes reserves the right to reverse the incorrect application of funds into an account due to human or system/software error. Funds that were not intended to be credited into a customer’s account will be reverted upon discovery of the inaccuracy.”
Defending angle shooters is one of the worst things that many people do to harm their reputations without even realizing they’re abetting unethical behavior.
This is not a sole example, many regulars sided 5dimes while many others took very much the same position as Justin7. There is of course certain players that will ALWAYS side player. We at SBS generally favor trusting trustworthy books with good track records but do take player disputes seriously.
Now in case anyone reading feels that our upgrade of 5Dimes to A is financially motivated, we should note that our website SBS is founded by the only active moderator at the sports betting sub forum of the largest gambling forum 2+2. Over there he recommends 5Dimes consistently to players and has done so right along without pause, and at 2+2 has not an ounce of financial incentive to do so. What it comes down to is this:
Rereading this 5dimes dispute, in retrospect, the short is that one player made a lot of money being paid 7000-1 instead of 70-1, but was in a great position to benefit due to rules seeming to imply his future bets should stand. We have no doubt that 5Dimes General Manager Tony Williams was beyond heated that what he viewed as an angle shooter had cashed out $10,000 in profit due to a mistake. We can certainly understand him being so and also do understand his actions. Considering 5Dimes has an otherwise spotless track record and offers the best value in the industry, 18 months later it seems silly not to restore their rating to A. Thus this is what we have done.
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5Dimes has been in the sports wagering business for a long time. They have been accepting your internet wagers since 1998.
5dimes Important Update – 9/8/2020 we learned that 5Dimes is leaving the US market for the time being. We do not encourage anyone to deposit or wager there at this time. Futures bets are being cancelled and or refunded where applicable. If you have a balance with them you have until the 25th of September to get your money out.
5Dimes Review for Historical Reasons
5Dimes has early-morning lines; 5Dimes is known for posting odds before any other gambling site, so if you like to get a leg up on other bettors, make 5Dimes your home for sports wagers.
Sports Available for Wagering
5Dimes is a sports wagering site, so don’t expect prop bets on reality TV or commodity futures. They have a wonderful selection of sports available for US bettors, including the following:
- Pro & College Football (5dimes tops many of our toplists for NFL 2018 including best place to bet the favorites.
- Pro & College Basketball
- MLB Baseball
- Olympics (when in session)
- UFC/MMA
- Hockey
- Tennis
- Cricket
- Rugby
- Darts / Snooker
- Horse Racing
- Soccer (FIFA & other Clubs)
- Motor Sports (NASCAR)
- Boxing
- Golf (PGA & Other Leagues)
Okay, so you may not be able to vote on who gets kicked off your favorite reality show, but the betting options are good enough for the vast majority of American-based sports punters.
Betting Types That Are Available
We like the variety of betting types, including prop bets on pro sports (such as which NFL team or teams will or will not make the playoffs, along with other sport playoff props), and points spreads on literally every D1 and D2 college football and college basketball games. Lines on D2 basketball games are hard to find, but 5Dimes has you covered. 5Dimes also makes teasers available at a rate of up to 20 points for football and 16 for basketball, though parlays are not yet part of their betting options.
Bonuses
With no VIP or loyalty program, it may seem like 5Dimes is a slouch when it comes to bonuses.
But in reality, you get to take your pick of lots of different bonus plans: a reduced juice offer, a cashback program, or a more traditional sportsbook bonus offer.
If you are a regular bettor we recommend the reduced juice plan. (screenshot above).
You can bet with lower juice than anywhere else if you choose this option.
Otherwise, you can choose from either a 20% or 50% free-play bonus for all sportsbook action, depending on the size of your deposit, and this offer comes with promises of future reload bonuses.
Be aware that reloads are only available on deposits over $250.
This option is best for people who place lots of bets and deposit large amounts of money.
The 5Dimes cashback offer is worth 15% cashback on all of your sportsbook losses two times a year.
You have to request the rebate!
- Once before the Super Bowl
- and once before the start of the NFL pre-season
There are other details attached to the cashback program, so read the terms and conditions before you pick this version.
Bettors that put down a large number of wagers may prefer the reduced juice option, which cuts you out of the flashier bonuses and rebate offers.
However, reduced juice does save you money on a day-to-day basis, since you’re putting less cash in the book’s pocket for each bet.
Deposits & Withdrawals
5Dimes accepts customers from around the world, so American gamblers need to look for methods that are legal and available to US bettors. These include:
- Person to Person transfers
- Money Orders by mail or courier
- Cashier’s Checks by mail or by courier
- VISA / Mastercard (available to some American residents)
- Sportsbook Transfer
- Account to Account Transfer
- Bitcoin
5Dimes is the first main stream online sports betting site to begin accepting bitcoin for deposits. They convert will the bitcoin to USD as soon as you make the deposit.
Are USA Players Allowed to Wager at 5Dimes?
Yes, 5Dimes is open to bets from Americans, no matter what state they’re from. Remember that the US government isn’t interested in arresting individuals who bet on sports, only sites that operate illegally on US soil. If you live in the USA, you can wager at 5Dimes.
Where Does 5Dimes Get their Odds?
Like other top-notch sportsbook sites online, 5Dimes writes their own odds, with input from the lines appearing from Vegas, Atlantic City, Macau, and other big jurisdictions for sports betting. You’ll have a hard time finding arbitrage betting chances involving 5Dimes, since they try to set their lines close to their competition.
5dimes Shutting Down
What Are the Wager Limits at 5Dimes?
5Dimes has a wide range of bets, though it depends on if you’re placing bets on the phone or online. Online bettors can wager as low as $.50 up into the thousands per contest, while phone bettors must bet at least $25 on parlays and $50 on all other bets.
What is Juice?
Well, to explain it best, let’s get the info straight from their website:
The industry standard for juice requires a player to normally risk $110 for every $100 they would want to win on a wager. With 5Dimes Reduced Juice a player risks less and wins more. 5Dimes has the widest variety of Reduced Juice options saving you money every time you bet. 5Dimes players can bet reduced juice on NFL, NCAA football, Canadian Football, NBA, NCAA basketball, WNBA, MLB, NHL, grand slam tennis, PGA golf, boxing, MMA, and special events.
5Dimes Reduced Juice offerings on football and basketball include 10-cent moneylines, 10-cent sides and 10-cent totals (-105 pricing). When wagering at -105 odds you are wagering $105 to win $100. This equals a discount of 50% when compared to standard -110 odds.
5Dimes has made the MLB 5-cent overnight money line famous. These lines are available overnight until 8:00am ET. Our 10-cent run lines and 10-cent totals on MLB will be available overnight and through game day right up to the first pitch of every regular season game.
Reduced Juice offerings are available in straight wager format and these lines are generally posted on the day of the event. Parlays, If Bets, and Rolling If Bets are NOT available using Reduced Juice lines.
New Player deposits from $100 to $400 will receive a 50% Free-Play Reward, up to a total of $200 in Free-Play. Here’s the Plus… if the deposit amount exceeds $400, and is up to $2000, it will also qualify for an EXTRA 20% Free-Play Reward. That is up to $520 in Free-Play Rewards!
| First Deposit Amount | 50% Reward | 20% Reward | Total Free Play Reward Applied |
| $100 | $50 | – | $50 |
| $400 | $200 | – | $200 |
| $500 | $200 | $20 | $220 |
| $1000 | $200 | $120 | $320 |
| $2000 | $200 | $320 | $520 |
5dimes Tony Chat
With this offer you are able to receive up to $500 in Free Play to use in the 5Dimes Sportsbook.
5dimes Casino Login
The amount of your reward will be based on the amount of your reload and you can make the reload using any of the payment methods available. There is however a minimum of $100 and a maximum of $2500.
The Free Play Reward equals 20% of the reload amount. Deposit amounts of $100 and $249 will have a fixed Free Play Reward amount applied of $40.
Your reward will be credited to your account incrementally based on the amount you have wagered.
5dimes Casino Owner
The following types of play will not qualify toward earning this reward –
- Sportspools
- Casino
- Lotto900/9000
- Racebooks
- Live Betting Ultra
- Live Betting Extra
- Poker Rooms
3 Pros of Using 5Dimes versus an Actual Sportsbook in a Casino
Unless you live near a brick and mortar sportsbook, there’s no comparing the convenience of the online wagering game. In America, betting on sports is mostly only legal in Las Vegas and Atlantic City, a decent roadtrip or chunk of airfare for most US gamblers. Here are three pros of using 5Dimes versus real sportsbooks.
- You can bet on sports in your underwear. No one can see you. No need to get dressed up.
- The lines are basically identical to what you’d get in Vegas.
- Bonuses and promotions available at 5Dimes simply aren’t an option at traditional sportsbooks.